By default, Prizm Services uses an encoding auto detection mechanism upon loading of text files. This auto detection may fail on some systems or some files due to specific system settings - language, default code page, etc.

To disable encoding auto detection for text files, edit the Watchdog configuration file located in the following default directories:

• Windows: C:\Prizm\PCCIS\Watchdog\watchdog.config

• Linux: /usr/share/prizm/pccis/Watchdog/watchdog.config

Add following parameter into the "officeConversionService" section:

"officeConversionService": {
      ...
        "textFileEncoding":"utf8"      
},

Only the "utf8" value is currently supported for the textFileEncoding parameter.

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